If you are customer, you are entitled to withdraw from this contract within 14 days without indicating reason.
The period of withdrawal amounts to fourteen days as of the day on which you or a third party designated by you who is not the forwarding agent have taken possession of the last goods.
In order to make use of your right of withdrawal, you are obliged to inform us under the following contact options by means of an unambiguous declaration (e.g. letter or e-mail) about your decision to withdraw from this contract:
31137 Hildesheim, Germany
Telephone: +49 5121 880 56-00
Telefax: +49 5121 880 56-19
Consequences of Withdrawal
If you withdraw from this contract, we shall refund all payments from you, including delivery costs, excluding any additional costs resulting from the fact that you have selected another type of delivery than the cheapest standard delivery option without delay and at latest within fourteen days as of the day on which we have received the notification about your withdrawal from this contract. For such refund, we shall use the same means of payment which you have used with the original transaction unless otherwise expressly agreed with you. We shall not charge you with any fees due to such refund. We are entitled to reject the refund as long as we have not received the goods returned by you or until you have proven that you have returned the goods, depending on which is the earlier point of time.
You are obliged to return or hand over the goods to us without undue delay and in any case within fourteen days as of the day on which you have notified us about the withdrawal from this contract. The period is complied with if you dispatched the goods before the expiry of the fourteen days period. You shall bear the direct costs of the return delivery of the goods. You are only obliged to pay for a possible loss in value of the goos if such loss in value can be traced back to a handling of the goods which is not necessary for the inspection of their quality, characteristics and functioning.